Privacy

Your Privacy is Our Priority and is very important to us.

Does Matchaknob collect my IP address? Yes this is done for security reasons.

What are cookies and how do they affect my privacy? Simply put, a "cookie" is a small file that serves as an identifier stored on your machine. Although they are not required to browse our site, we use cookies to make web shopping possible. For instance, when you are ready to purchase an item, a cookie allows our site to "remember" you have added the item to your shopping cart.

Why does Matchaknob need my personal Information? We use your name, e-mail address, phone number, mailing address and credit card information to process your orders. This information is stored in a secure database.

What is your credit card fraud policy? In the unlikely event that you experience unauthorized use of your credit card, promptly report the fraudulent activity to your credit card company. Under the Fair Credit Billing Act, you are only liable for the first $50 of the fraudulent charges. Please check with your credit card company to verify specific terms and conditions.

Will I receive mail from Matchaknob? We only send information about our hot deals and specials to our customers who find it useful. You can opt-in and opt-out of receiving future communications from us when you set up your account or by updating your account information.

How safe is it to shop online? Today, the Internet is actually the safest way of doing business with your credit card. We have made it safer to use your credit card on our site than it is to use it in more traditional ways, such as in retail stores or restaurants.

What is SSL and how does it help protect my privacy? We use Secure Socket Layer (SSL) technology for mutual authentication, data encryption and data integrity- all to help ensure secure transactions for our customers. SSL is the industry standard security protocol to encode sensitive information. It is used to transmit your personal and credit card info to the Card Company / Merchant.

What if I still do not feel my online transaction is secure? We will be happy to assist you with your purchase over the phone at 1-800-321-5662.